Delete your account

Request deletion without the app

You do not need to install Folinko Customer or sign in to this website to request account deletion.

1. Email helpdeskfolinko@gmail.com, preferably from the email address registered with your Folinko Customer account.
2. Use the subject Folinko Customer account deletion request and include your registered email address and a request to delete your account and associated data.
3. Support will need to verify that you own the account before deletion can be completed. If you cannot access your registered email address, explain this in your request so support can help with verification.

The button opens your email app; it does not submit or delete anything automatically. Send the email to submit your request. If no email app is configured, use your email provider's website to send it to helpdeskfolinko@gmail.com.

Do not send your password, one-time codes, card details or identity documents in the initial email.

Delete your account inside the app

If you still have access to Folinko Customer, open your Profile, select Delete account in the Account section, tap Delete my account and confirm. This existing in-app option remains available.

What is removed

Once deletion succeeds, your original login account, password credentials, linked sign-in identities and push-notification registrations are removed. Saved addresses, wishlist, cart, shop bookmarks, reviews, notifications and saved payment methods are removed from the active account. Some information is retained separately as described below.

You can no longer use the deleted account. Registering again creates a new account and does not restore the previous account's data.

What is retained and for how long

Folinko currently retains order and payment records and delivery details associated with existing orders for fulfillment and administrative history. Deleting an account does not cancel an existing order or automatically issue a refund.

An admin-only history archive also retains your original account identifier, email, name, account creation/deletion dates, profile/contact details, saved addresses, wishlist, cart, product unlocks, reviews and notification history. These records are not restored to a new account.

Retention period: There is currently no fixed automatic expiry for these administrative archives and commercial records. They remain retained unless separately reviewed and removed. You can contact support to request a review of retained information; any further deletion depends on applicable obligations and the records involved.

Account deletion does not automatically erase uploaded files, backup/snapshot copies, security logs, local device caches or records held by payment providers and sellers. Those copies have separate retention handling; a single guaranteed deletion deadline is not currently available.

Questions or help

Email helpdeskfolinko@gmail.com for help with account deletion or retained data. Read our Privacy Policy for more information.